Privacy Policy

Introduction

ShieldCase Ltd. ('we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.shieldcase.com (the 'Site') or make a purchase from us.

By accessing or using our Site, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

Information We Collect

We may collect several types of information from and about users of our Site, including:

Personal Information

When you make a purchase, register for an account, sign up for our newsletter, or interact with our Site, we may collect personally identifiable information such as:

• Name
• Email address
• Postal address
• Phone number
• Payment information (we do not store complete credit card information on our servers)
• Order history and preferences

Non-Personal Information

As you navigate through our Site, we may automatically collect technical information about your equipment, browsing actions, and patterns, including:

• IP address
• Browser type and version
• Operating system
• Time and date of your visit
• Pages you viewed
• Click patterns
• Referral sources

Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar technologies to collect information about your browsing behavior and to improve your experience on our Site. These technologies help us:

• Remember your preferences
• Understand how you use our Site
• Provide personalized content and advertisements
• Analyze the performance of our Site
• Prevent fraud and improve security

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of our Site may be inaccessible or not function properly.

How We Use Your Information

We may use the information we collect about you for various purposes, including to:

• Process and fulfill your orders
• Create and manage your account
• Provide customer service and respond to your inquiries
• Send transactional emails and order confirmations
• Send marketing communications if you've opted in
• Personalize your experience on our Site
• Improve our products, services, and website
• Analyze usage patterns and conduct research
• Protect against fraud and unauthorized transactions
• Comply with legal obligations

How We Share Your Information

We may share your personal information with:

• Service Providers: Third-party vendors who help us operate our business, such as payment processors, shipping companies, email service providers, and marketing partners.
• Business Partners: Trusted third parties with whom we partner to offer products or services.
• Legal Authorities: Law enforcement agencies, courts, or regulatory bodies when required by applicable laws and regulations.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

Third-Party Services

Our Site may use third-party services that collect, monitor, and analyze user data to help us improve our Site and services. These third-party service providers have their own privacy policies addressing how they use such information.

Analytics

We use Google Analytics to understand how visitors interact with our Site. Google Analytics may collect information such as your IP address, browser type, time of visit, and pages visited. For more information about Google Analytics, please visit Google's Privacy Policy.

Marketing

We use Facebook Pixel to measure the effectiveness of our advertising and understand the actions people take on our Site. For more information about Facebook Pixel, please visit Facebook's Data Policy.

Data Security

We have implemented appropriate technical and organizational measures to secure your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.

The safety and security of your information also depends on you. We urge you to be careful about providing information in public areas of our Site. The information you share in public areas may be viewed by any user of the Site.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• The right to access personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to object to processing of your personal information
• The right to data portability
• The right to withdraw consent at any time

To exercise these rights, please contact us using the details provided in the 'Contact Us' section below.

California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) regarding your personal information. For more information about your rights under CCPA, please refer to our California Privacy Notice.

European Economic Area Residents

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). We serve as the data controller for your personal information. In addition to the rights listed above, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable law. We use appropriate safeguards, such as standard contractual clauses approved by the European Commission, to ensure that your personal information receives an adequate level of protection.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the 'Last updated' date at the top of the policy will be revised. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Site after we make changes is deemed to be acceptance of those changes.